FAQs
Payment method
Currently, we accept Visa and Mastercard credit card payment, we also accept Alipay.
Order status
Once your order is submitted, you will receive an acknowledgement email quoting an estimated delivery date. You can also check your order delivery status using the tracking number provided.Delivery
Delivery costs vary depending on the size, weight and destination of your chosen items. You will be able to see the cost will appear at the checkout. The good news is that your chosen items will be delivered for free if the check out amount is over HK$500. Otherwise, you will be charged a flat rate of HK$40 (excluding alcohol or fragile items) and is ultimately subject to the size and weight of the packing.
For alcoholic or fragile items, HK$80 will be charged since special care will be required for handling during delivery
Delivery Destinations
We offer delivery to all Hong Kong Metropolitan areas. We can deliver to residential areas and offices. However, for remote areas or outlying islands, extra charges will be required. Please contact us directly for details.
Delivery timing
It normally takes 2-3 working days.
Special delivery timing arrangements
Please contact us directly in case a quick delivery is required.
Will my personal details stay safe?
Absolutely. We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see the our Privacy Policy.
How will my order be packaged?
Your order will be carefully packaged into a protective bag with LagomPlace logo, to ensure it arrives to you in great condition
Special delivery request
In the event that you have more than one item ordered from different merchant suppliers, normally they will be delivered separately and the arrival date may be different as well. If you want them to be arrived at the shipping destination at once. Please do let us know once you have checked out, and we will arrange the delivery specially.
How will the chosen items be delivered
We work closely with S.F. Express to deliver your orders to you